Legal notice
Start here
Most problems are settled fastest through ordinary support. Write to us through the contact page with your order reference and we will answer within one working day. Use the escalation below only if that route has not resolved the matter.
Grievance officer
| grievance@emicawear.com | |
| Phone | 8522952517 |
| Postal address | 240/C, 1st cross, 2nd Stage, 3rd Block, Nagarbhavi, Bengaluru, Bengaluru Urban, Karnataka 560072 |
| Working hours | Monday to Saturday, 10am – 6pm IST |
Bharat Traders is a registered entity incorporated in India.
What to include
So that a complaint can be dealt with in one round rather than several, please include:
- your name and the mobile number or email used for the order;
- the order reference;
- a clear description of the problem and what you would like done about it;
- photographs, where the complaint concerns the condition of a garment;
- copies of any earlier correspondence with our support team.
Our timelines
| Stage | Timeline |
|---|---|
| Acknowledgement of your complaint | Within 48 hours of receipt |
| Resolution or a substantive written response | Within 30 days of receipt |
| Removal of unlawful content on notice | Within 36 hours, per the IT Rules, 2021 |
| Response to a request for user information from a lawful authority | Within 72 hours |
Every complaint is logged with a ticket number, which you receive with the acknowledgement.
Data protection complaints
Complaints about how we handle personal data are also handled by the grievance officer above, in accordance with our privacy policy and the Digital Personal Data Protection Act, 2023.
If you remain dissatisfied
If your complaint is not resolved to your satisfaction, you may approach the National Consumer Helpline on 1915, or file a complaint on the Government of India's consumer portal at consumerhelpline.gov.in, or approach the appropriate consumer commission under the Consumer Protection Act, 2019.
Nothing on this page limits any statutory right you have as a consumer.