Refund policy
The short version
| Situation | What happens | Timeline |
|---|---|---|
| Cancel before dispatch | Full refund, no questions | Refund initiated within 24 hours |
| Return after delivery | Refund on unworn items with tags | Request within 7 days of delivery |
| Wrong or damaged item | Free replacement or full refund | Report within 48 hours of delivery |
| Size exchange | Swapped if the size is in stock | Request within 7 days of delivery |
| Refund to source | Credited to the original payment method | 7 to 10 business days after we receive the item |
Cancelling an order
You can cancel any order at no cost until it is dispatched. Write to us through the contact page with your order reference. Because we dispatch within 24 hours, cancellations are best raised the same day. Once a parcel has left us it can no longer be cancelled, but it can be returned under the terms below.
For a cancelled prepaid order, we initiate the refund within 24 hours of confirming the cancellation. It reaches your account within 5 to 7 business days, depending on your bank.
Returning an item
You have 7 days from delivery to request a return. To be accepted, an item must be:
- unworn, unwashed and unaltered;
- with all original tags still attached;
- in its original packaging, with any accessories included.
Raise the request through the contact page with your order reference and a photograph of the item. We arrange a courier pickup where the pincode allows it, at no cost to you. Where reverse pickup is not available, we share a return address and reimburse reasonable postage against a receipt.
What cannot be returned
- Items worn, washed, altered or damaged after delivery.
- Items returned without their original tags.
- Innerwear and socks, once the pack has been opened, for hygiene reasons.
- Items marked non-returnable on the product page at the time of purchase.
- Requests raised more than 7 days after delivery.
These exclusions do not apply where an item arrived damaged, defective or is not what you ordered. In that case, send us a photograph within 48 hours of delivery and we replace or refund it in full, including any postage you paid.
Exchanges
Size exchanges are handled within the same 7-day window, subject to the replacement size being in stock. If it has sold out by the time your return reaches us, we refund instead. Only one exchange is offered per item; a second change of mind is handled as a return.
Refund timelines
Once your return reaches us it passes a quality check within 2 business days. If it is accepted, the refund is initiated immediately and credited as follows:
- UPI and other prepaid orders — refunded to the original payment method within 7 to 10 business days of initiation.
- Cash-on-delivery orders — refunded by bank transfer to an account you nominate, within 7 to 10 business days of us receiving your account details.
- Cancelled orders — refunded to the original payment method within 5 to 7 business days.
The exact date a refund appears in your account depends on your bank's own processing time, which is outside our control. We send you the refund reference as soon as it is initiated so you can trace it.
Where a return is rejected at the quality check, we tell you why with photographs and ship the item back to you at no charge.
Failed and duplicate payments
Where an amount is debited but the order does not complete, the bank reverses the transaction automatically, usually within 3 to 5 business days. If it has been longer, write to us with the UPI reference number and we will pursue it with the gateway on your behalf. Duplicate payments for the same order are refunded in full within 7 business days of being identified.
How to reach us
Returns, cancellations and refunds are all handled through the contact page or by writing to grievance@emicawear.com, or by phone on 8522952517. Always quote your order reference. Our registered office is at 240/C, 1st cross, 2nd Stage, 3rd Block, Nagarbhavi, Bengaluru, Bengaluru Urban, Karnataka 560072; please do not send returns there without asking us first, as returns are received at a separate warehouse address.
If a refund complaint is not resolved to your satisfaction, escalate it through the grievance redressal page.